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AI, AI & Machine Learning, Technology

Half of Workers Fear AI Will Take Their Jobs, and I Can Understand Why

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Artificial Intelligence is everywhere at the moment.

It is in our phones, our laptops, our search engines, our photo apps, our cars, our customer service systems and, increasingly, our workplaces. For those of us who love technology, AI is fascinating. I use it, I write about it, I test it, and I can see enormous potential in what it can do.

But there is another side to this story, and it is one we cannot afford to ignore.

A new mass survey by GMB Union has found that almost half of workers are worried AI will take their job. The survey, which questioned 5,294 workers across a range of sectors in May and June 2026, found that 48 per cent are concerned that the introduction of Artificial Intelligence in their workplace could lead to them losing their job.

That is not a small number. That is not a fringe concern. That is nearly one in two workers looking at the rapid rise of AI and wondering whether the machine is coming for them next.

The same survey found that 58 per cent of workers believe AI will take jobs away in their workplace. Almost a third said their employer has already introduced AI, and around a quarter of those said AI is now doing tasks they would usually do themselves.

Perhaps most worrying of all, nearly half said AI is being used to track the activity of them or their colleagues during working time.

AI as a tool, or AI as a workplace watchdog?

That, for me, is where the conversation changes.

There is a world of difference between using AI as a helpful tool and using it as a digital overseer. One can make work easier, safer and more productive. The other risks turning workplaces into something cold, monitored and deeply uncomfortable.

This week, there have also been reports of around 1,000 jobs at Asda’s George brand being affected as the supermarket expands its use of AI and automation. Nestlé is also planning hundreds of job cuts at UK sites, with concerns that many roles could be replaced by AI and robotics.

Robert Battell, a Nestlé worker, is due to speak at GMB’s annual congress in Blackpool about what this means for workers on the ground. His words are stark. He describes the heartbreak of seeing colleagues and friends lose their jobs and be replaced by robots.

And that is the human bit we must not lose sight of.

Behind the buzzwords are real people

Behind every phrase like “efficiency savings”, “automation”, “streamlining” or “digital transformation”, there are real people. People with mortgages, rent, children, caring responsibilities, bills, routines and lives built around the work they do.

I am not anti-AI. Far from it. I think AI could be one of the most important technological developments of our lifetime. Used properly, it can help people work smarter. It can take away dull, repetitive tasks. It can help with accessibility, creativity, admin, logistics, research, design, customer support and countless other areas.

But the key phrase there is “used properly”.

Technology should serve people, not quietly replace them with no safety net.

This is our Industrial Revolution moment

The Industrial Revolution changed the world of work forever. Machines altered entire industries, and society had to adapt. AI feels like another of those moments.

It is not just another piece of software. It is a shift in how work itself is organised, measured and valued.

That means we need a serious conversation about rules, protections and responsibilities.

If AI removes a task, what happens to the person who used to do it? Are they retrained? Redeployed? Supported? Or simply shown the door?

If AI is being used to monitor staff, who decides what is fair? How much tracking is too much? What happens when an algorithm gets it wrong?

And if companies are saving money by replacing people with automation, what responsibility do they have to the communities and workers who helped build those businesses in the first place?

AI is not the enemy

AI is not the enemy. Badly used AI is the problem.

There is a version of the future where AI helps doctors, teachers, engineers, designers, drivers, warehouse staff, office workers and small businesses do more with less stress.

There is another version where it becomes a blunt cost-cutting tool, used to squeeze every last drop of productivity out of people before replacing them altogether.

We still have a choice about which version we build.

The technology is moving quickly. The question now is whether the laws, workplace protections and business ethics can move quickly enough to keep up.

Because if half of workers are already worried AI will take their job, then this is no longer some distant debate about the future.

It is happening now.

2026, Helpful Articles, Helpful Guides, The Gadget Man, Thermal Imaging

What Is a Thermal Imaging Survey and How Does It Work?

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Improving the efficiency of a building is important for the person or persons financially responsible for it.

Sometimes, a thermal imaging survey is required to help pinpoint hidden heat loss or missing insulation, both of which can be beneficial to address to improve the building’s efficiency. 

So what is a thermal imaging survey, and how does it work? When and where is it often used? Let’s answer these questions to see if it’s something that will match what you need.


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How Thermal Imaging Works

Thermal imaging uses infrared cameras to detect and visualise temperature variations across surfaces. It’s used to pinpoint the above-mentioned, as well as dampness and electrical faults in buildings.

Detects infrared radiation

Every object emits some level of infrared radiation depending on its temperature. Thermal cameras capture the invisible radiation and convert it into a visual image called a thermogram.

Colour-coded temperatures

The survey maps temperatures into colour gradients. Warmer areas, like escaping heat or electrical faults, will appear in bright colours like red, orange, or yellow. Cooler areas will show up as dark blue or purple.

Building heat loss

By identifying any cold spots inside and warm spots on the exterior, a surveyor can see exactly where heat is escaping within your home. That information can then be utilised to improve the home’s efficiency.

When and Where is Thermal Imaging Used?

There are plenty of places around the home where thermal imaging is typically used. 

Windows, doors, and floors

This type of survey helps reveal any cold spots, drafts, and any ineffective insulation, particularly around windows, doors, and floors.

For leak and moisture detection

Thermal imaging is used to identify hidden plumbing leaks or areas where dampness and water ingress often compromise flat roofs.

Electrical safety

It can be helpful to pinpoint any hazardous areas where electrical faults or overloaded circuits might lie. This can generate excess heat before a failure occurs, which is why thermal imaging proves useful in this scenario.

The Benefits of Thermal Imaging Surveys

Thermal imaging surveys definitely offer some great benefits and are worth sharing if you’re considering such a service for your home or business.

Firstly, they’re great at identifying hidden energy loss. Knowing exactly where warm air is escaping or where cold air is entering the home helps you seal off leaks or upgrade poor insulation in the roof and wall spaces. This helps cut down the expense of heating and/or cooling your home.

Moisture in walls and under floors can be problematic for structural damage and mould before it’s even visible. Thermal cameras help identify these hidden areas before they end up getting worse.

Surveys can pinpoint any overloaded circuits, overheating components, and loose connections before they end up resulting in equipment downtime or catastrophic electrical fires.

It’s worth knowing that if you’re thinking about thermal imaging surveys but you’re worried about potential damage, the process is contactless. That means there’s no need to drill into walls or pull up floorboards to do the survey.

Customer Experience, Helpful Articles, Helpful Guides, Technology

How to Make Your Customer’s Experience Better

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Creating a great customer experience is one of the best ways that you can help your business to grow. People are always going to be more likely to return to a business that makes them feel valued, respected, and supported through the buying process from start to finish. Even making some small improvements to this process leaves a lasting impression, especially if those improvements have come off the back of customer experiences and reviews. This allows you to build some strong customer relationships over time. Improving customer experiences doesn’t have to require some big changes, and you don’t have to outlay too much money either. Often it just comes down to making things easier and more enjoyable for the people who are buying from you, and it can start with making payments more simple.

One of the fastest ways that you can frustrate your customers is with a difficult checkout process. People want payments to fill fast and securely, whether they’re shopping online or not. Businesses that operate in more complex industries may also benefit from working with a high risk payment processor to help create smoother transaction experiences and reduce payment issues for customers. When the checkout process feels easy, customers are more likely to complete their purchases and return again in the future. The same can be said for responding quickly to questions. Nobody enjoys waiting days for a reply to a simple question. With faster communication, you can make your customers feel important and reassured, especially if they need help before making a purchase. Even if you can’t solve the issue immediately, sending a quick response to acknowledge the customer makes a big difference.

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People generally appreciate honesty and communication far more than they do silence from business. You can keep things friendly and personal because customers will often remember how a business made them feel more than the actual product itself. With a friendly service, you can create a far more enjoyable experience, and that could be something as simple as using their name when they call you or remembering previous orders. Businesses that feel warm and approachable are often easier for customers to trust. If you want customers to trust you, you could also look at the way your website works and make it easy to use a confusing website that quickly drives customers away.

Customers should never feel like they have to work hard to buy something from you, so listen to their feedback. It can be incredibly valuable for improving your business. Reviews, comments, complaints, they all matter and they often highlight the areas that you may not have noticed yourself. Rather than viewing criticism negatively, try treating it like useful information that it is because that can help to strengthen your customer experience. People also appreciate businesses that generally listen and make improvements based on that feedback because it’s that consistency there that helps to build that trust we discussed earlier on.

People remember a company who handles things well. Customers want to feel valued rather than treated like just another sale. When it comes down to it, better customer experiences usually come down to making people feel respected through their journey with your business.

2026, AI, AI & Machine Learning, Gadget Man, Work

AI and the Future of Work: Are We Excited, Terrified, or Just Trying to Keep Up?

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There are moments in technology when you can almost hear the gears of history turning.

I remember when having a computer in the office made you “the computer person”. I remember dial-up modems, fax machines, early websites, clunky email systems, and the strange magic of watching a machine do something that previously required a drawer full of paper, a telephone call, and usually someone called Janet who knew where everything was filed.

Artificial intelligence feels like one of those moments, except this time the machine is not just helping us type the letter. It is writing the letter, summarising the meeting, drawing the logo, coding the website, generating the video, and quietly eyeing up half the tasks we thought were safely ours.

AI and the Future of Work: Are We Excited, Terrified, or Just Trying to Keep Up?
AI and the Future of Work: Are We Excited, Terrified, or Just Trying to Keep Up?

A new report from The Policy Institute at King’s College London, AI and the Future of Work, gives a fascinating snapshot of how the British public, workers, students and employers are feeling about all this.

And the overall picture is not simple optimism. It is more like standing in front of a very clever robot vacuum cleaner that has suddenly learned accountancy.

 

We are wary, but we know it is coming

One of the most interesting findings is that the public are more negative than positive about AI, yet many people still expect to use it.

Almost half of the public say they would rather avoid AI-based technologies, 41% say they are afraid of AI, and only 24% think AI is positive for humanity. Yet 43% agree they will use AI in the future.

That feels very human to me.

It is the same feeling we had when smartphones began taking over our pockets. We complained about them, worried about them, said they were ruining attention spans, then used them to check the weather, order a takeaway, find a route, take photos of the dog and pay for parking.

AI may be following the same path, only with rather larger consequences.

Parents are looking at this very differently

The part of the report that really lands is the section about parents.

Half of parents with children under 30 say they are worried about how AI will affect their children’s career prospects. Yet only around three in ten parents of 11 to 29-year-olds have actually had a conversation with their child about how AI might affect their future career, and a similar number have encouraged them to learn how to use AI tools.

That gap matters.

Because whether we like AI or not, pretending it is not happening is not a strategy. The best advice we can give young people is probably not “avoid AI”, but “understand it, question it, and learn how to use it better than the next person”.

When I was younger, knowing your way around a computer gave you an edge. Then knowing the web gave you an edge. Then knowing social media, search engines, ecommerce, video, and automation gave you an edge.

Now the edge may come from knowing how to work alongside AI without becoming completely dependent on it.

The fear is not just science fiction

The report also shows that concern about jobs is widespread.

Seven in ten people are worried about the economic impact of job losses caused by AI, and majorities of the general public, young people, university students and workers believe AI will eliminate far more jobs than it creates.

That is not a small worry. That is not people muttering about robots in the pub. That is a mainstream concern.

There is also a particularly sharp anxiety around entry-level roles. The report notes that many people believe AI could eliminate half of all entry-level white-collar jobs within five years.

This is where I think the real danger lies. Not necessarily in AI replacing every professional overnight, but in it quietly removing the first rung of the ladder.

Most of us learned by doing the boring stuff first. We answered support calls, updated spreadsheets, wrote simple copy, fixed small bugs, processed orders, filed things, checked things, tested things, and gradually became useful.

If AI takes away the junior work, where exactly do the next generation learn?

You cannot become experienced without first being inexperienced.

Employers are more optimistic, but even they are worried

Employers are generally more positive about AI than the wider public, but they are not blindly cheerful.

According to the report, 63% of employers are worried about the economic impact of job losses caused by AI, even while many are excited about new jobs opening up.

That is the strange contradiction at the heart of this whole debate.

AI is both an opportunity and a threat. It can help small businesses move faster, reduce admin, improve customer service, generate ideas, speed up research and make previously expensive tasks accessible to people working from a spare room.

But it can also concentrate power.

One of the starkest findings is that 65% of the public think the economic benefits of AI will mainly go to wealthy investors and large companies, while just 7% think the benefits will be shared fairly across society.

That is probably the bit we should be talking about more.

The question is not simply “will AI be clever?” It clearly will be. The question is “who benefits?”

My view from the Gadget Man shed

I use AI. I find it fascinating, useful, occasionally infuriating, sometimes astonishing and often a little unsettling.

It can be like having an enthusiastic assistant who has read everything, forgotten where it read it, and sometimes confidently hands you a screwdriver when you asked for a banana.

But used properly, it is powerful.

For people like me who create websites, write content, tinker with servers, make videos, build odd little systems and generally chase ideas down rabbit holes, AI can be a genuine productivity boost.

It can help you get from “I wonder if this is possible?” to “here is a working prototype” much faster than before.

But I do not think we should confuse productivity with progress.

If AI helps a small business survive, brilliant. If it helps a student learn, excellent. If it helps someone with a disability communicate, create, work or live more independently, fantastic.

If it simply allows large companies to employ fewer people while making a handful of shareholders wealthier, then we have built something clever but not necessarily something good.

The future is not automatic

Technology does not arrive with a moral compass fitted as standard. We decide how it is used.

That means schools, parents, businesses and government all have some catching up to do.

Young people need to understand AI not as magic, but as a tool. Workers need training, not vague reassurance. Employers need to think about responsibility as well as efficiency. And the rest of us need to keep asking awkward questions.

AI is coming into the workplace whether we welcome it with open arms or hide behind the photocopier.

The important thing now is not to panic, but not to sleepwalk either.

We have been here before with big technological shifts, but this one feels faster, wider and stranger.

The machine is no longer just on the desk.

It is in the conversation.

Source: King’s College London, The Policy Institute, “AI and the Future of Work”, May 2026.

2026, Business, Dos and Don'ts Guides

The Anatomy Of Seamless Colleague Onboarding

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If you run a business, you know how hard it can be to get a new colleague up to speed on how your organisation works. There’s a lot of administration and effort involved, and you sometimes wonder whether it’s even worthwhile.

Many companies do a poor job with onboarding. Low-quality firms often leave it mainly to the person who has just joined, expecting them to figure out how things work and what they should do next. That approach is a great way to increase churn. People don’t like staying at companies that don’t appreciate them or show them the ropes.

So, what are some ways you can improve your onboarding and make it easier?

Use pre-onboarding skeleton

Large companies that bring on dozens of new staff every month often have a pre-onboarding skeleton. The goal is to build systems that make onboarding easier.

For example, you could add a lightweight welcome portal to your IT system so that when new staff get their login credentials, they can start work almost immediately and feel productive right away. You can also use administrative de-risking, such as pre-filling forms for banking deposits or benefits enrollment. That can speed up the process and let you get more done faster. If you have blank profiles ready to go, all you need to do is type in the new colleague’s name.

Find a reliable partner

The next step is to find a reliable partner for your onboarding. You need the best ID card printer you can find to ensure you always have the components required to integrate the new staff member. 

Don’t choose the cheapest option, like a lot of brands do. That usually doesn’t lead to the best outcome, and you may end up regretting the day you decided to go with the person offering the lowest price.

Instead, check the quality and make sure you understand your partner thoroughly before bringing them on board. Make sure they can deliver new ID cards and credentials quickly, so you’re not left waiting.

Respect the new colleague’s nervous system

Seamless colleague onboarding means respecting the new team member’s nervous system. Do not dump them into four hours of compliance training right away. They will not be able to absorb that information, along with everything else they need to do that day.

Instead, optimise the day so they feel like they belong. Get them set up on Slack if needed, and assign a welcome ambassador someone they can go to with basic questions, even something as simple as the location of the bathroom.

If you can implement a buddy system, that helps too. When colleagues have a peer mentor who is not their manager, they are better able to get a handle on how the company operates and what they should be doing.

Provide tooling and integration

After the first couple of days, the final task is to provide the new colleague with the tools and integrations they need. This helps build their operational muscle. For example, you could offer short training on your tech stack or provide more clarity on their specific role over the next 90 days.

2026, Business, Online Payments, Payment, Websites

These Online Shopping Mistakes Could Hurt Your Business’s Reputation

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Your business’s reputation always matters, but when you’re in the business of selling things online, hurting the trust in your image can be even more dangerous than usual. Trust is what turns an interested visitor into a converter customer, so you have to be keenly aware of where it can be broken, as well as the steps you can take to prevent that from happening.

Hidden Costs

Customers do not want to be surprised with hidden costs right at the end of checkout. Any unexpected shipping fees, taxes, or service charges are going to leave them feeling misled. Not only can this lead to shopping cart abandonment, but it can also completely undermine any trust you’ve built in your brand, making them less likely to return in the future. Display all costs early and clearly, so customers know precisely what they’re going to pay, and highlight any options they have to adjust those costs, such as delivery options. When customers feel control, they’re a little more willing to accept the reality of fees.

Not Using Business Payment Processors

If you’re using payment methods that are designed and recognised more for personal payments, then it harms your business more than you think. You should stop using Zelle for business, as peer-to-peer apps like those aren’t designed for professional transactions and might lack the protections your customers expect, such as anti-fraud features. Furthermore, they can lack the protections your business needs, as well, leaving you open to chargebacks. You might even be violating the rules of personal payment platforms by using them for business, which can see you losing the account entirely, meaning customers lose their means of paying. Using a dedicated payment processor is much more reliable, secure, and compliant. 

Allowing Poor Website Performance

Nowadays, there really is no excuse for slow or unreliable websites. Customers are easily able to find competitors with pages that load quickly, images that display correctly, and navigation that works without broken links. Take the time to test your website routinely, looking for crashes, glitches, or any broken assets that you can optimise and improve. If you need to upgrade your website host to make sure that it runs effectively, then it’s a cost well worth paying.

Letting Fake Reviews Stand

You’re occasionally going to get negative feedback and reviews. These aren’t great, but if they’re balanced with positive reviews, as well as thoughtful and productive responses from you, then their harm is mitigated. Fake reviews, however, can tilt that balance against you, distorting how people see your business and what you provide, misleading buyers, and losing your sales. If reviews are demonstrably false, then you can report them and have them removed. Moreover, you should encourage customers to leave reviews on sites that include verification services, so any potential future customers are able to see that they’re from those who have legitimate experience with your business.

Your online reputation and the perceived legitimacy of your business are built on trust, established by transparency and consistency. Address the issues mentioned above and focus on a secure and fulfilling customer experience to help your business get the growth it needs.

2026, e-commerce

What Customers Expect From Your Website’s Checkout

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When you’re running a business website, the checkout process is the real test of how much your customers are willing to trust and rely on your business. If you’re not able to convince them of your legitimacy or provide the assurances they need that their transactions are secure, then they’re a lot more likely to abandon the shopping cart than at any other point. As such, here, we’re going to look at the factors that need to be in place.

Speed

Delays hurt your business. This is perhaps most demonstrably true when it comes to your checkout process. Customers expect it ot move quickly without long loading times, unnecessary pages, or repeated processes. The more time it takes, the more time doubt has to creep in, and the more customers are likely to abandon their carts. Keep the process simple with easy layouts, as few steps as possible, and by allowing autofill. 

Transparent Pricing

Customers don’t want surprises during checkout. As such, they expect product costs, taxes, delivery charges, discounts, and any additional fees to be clearly stated before they pay. Hidden costs are one of the fastest ways to lose trust and get them to give up on a purchase. Display shipping options and any other factors that are going to affect the price upfront, where possible, giving more transparency and allowing the customer to feel more in control of their costs.

Trusted Payment Methods

When it comes time to actually pay, customers want to be sure that they’re able to trust you with their financial information. Or, rather, they typically would prefer a recognisable and trusted API hosted payment integration to handle the transactions for them. These can offer fraud protection and data encryption that assures customers that their financial details aren’t going to end up in the hands of anyone they can’t trust, and are designed to handle transactions more smoothly, on top of that.

Predictable Navigation

Just as customers want their checkout process to be as efficient and speedy as possible, they also want a good idea of how many more steps it’s going to take. Breadcrumb navigation can help you break up the process into its chief steps, such as cart, shipping, payment, and confirmation, and shows customers which step of the journey they’re on at every point. When they’re able to see the progress they’re making towards the end, they’re more likely to stick it out.

Mobile Friendliness

More and more people are shopping directly from their phones, so you could be ignoring significant portions of your audience if you don’t cater to the mobile shopping experience. Provide checkout pages that work smoothly on smaller screens, with buttons, forms, and payment fields that can adapt to the change in space and layout. Loading speed is even more important on mobile, too, as poor connections can cause inefficient websites to become tortuously slow, so testing and optimising where possible is crucial. 

If your checkout process doesn’t tick all of your customers’ boxes, then you need to go back to the drawing board. Otherwise, you can end up losing more sales than you make.

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