Great fun was had this week as I was out on about testing one of my favourite forms of transport! Yes, I was testing an super electric bike from those clever people at KTM.
I even brought the bike into the studio to show everyone and nearly managed to run over a musician in the green room.
The KTM eStreet P is a really nice electric bike which makes great use of pedal assistance with the 250w motor giving you up to 400% assistance. I’m really impressed with the bike and I will be reviewing it in full later this week. For now listen in to the stream and find out about this very nice eBike.
Massive thanks to Louise Johnson at KTM Industries UK for all her help in getting the bike to me.
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Smart eBike Support in the UK – 1 July 2020
I get quite a large number of messages in the UK requesting assistance with the Smart eBike. Whilst I am also an eBike owner, I also fall into the category of everyone else with regard to problem-solving and troubleshooting issues with our bikes. I have actually reached out to Mercedes Benz and highlighted the issue of ongoing support from them on these bikes, which of course cost all of us a fairly hefty sum of money at the time of purchase.
Personally, I have struggled to get support with my bike and had to bend several peoples eardrums to get a result after feeling left high-and-dry in the event of needing assistance. I personally was successful getting the repair work done on my Smart eBike whilst also having a Firmware update to boot. The technician at Smart was very helpful and in fact, was excited to be involved in the maintenance of a vehicle that was no longer manufactured. This involved the installation of software on his PC and connection directly to the bike. It might well be a good time for Smart to release this software into the public domain to allow for their customers to continue to maintain their bikes for years to come.
This does continue to feel unfair as I have (like many others) approached bike repair shops for assistance and have got absolutely nowhere! So indeed the only port of call continues to be Mercedes Benz themselves.
So, the official line is that in event of any issues with your Smart eBike, you should contact Mercedes-Benz Customer Care on the following email address [email protected]. I am reliably informed that you will be assisted with your query.
You can also view the Smart eBike Owners manual online using this link. Now read on!!
This week Matt talks about his experiences testing the Sparta ION/RX Electric Bike. Is there a future for electric bikes? Are they a legitimate replacement for Cars or Motorcycles? Have a listen and find out for yourself. If you want to know more about Matt’s review, you can read all about it here.
Thanks again to www.justebikes.co.uk for providing us with the bike. If you are interested in purchasing an electric bike, James at Justebikes in Leiston on 01728 830 817 or London on 0208 960 9848. He has a vast range of models in his showrooms to suit every taste.
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